Privacy Policy
Through this page Carvoeiro Tours intends to provide all the information related to the processing of personal data that it carries out as part of its commercial activity and which may affect data relating to its customers.
The purpose of this Personal Data Protection Policy is therefore to explain to you what personal data we collect about you, how it is used, to whom we pass it on and under what conditions, as well as the mechanisms we use to guarantee the security and privacy of your personal data.
We are committed to ensuring that the personal data of all those who interact with Carvoeiro Tours in any way, including yours, will be processed in accordance with the best practices in the field of security and data protection.
Reading this document is therefore of the utmost importance for you to understand how we process your data and what rights you have as a data subject. If you have any questions, please do not hesitate to ask us for clarification by contacting our Customer Service department.
The Personal Data Protection Policy, together with our Cookies Policy, is integrated into and subject to the Terms and Conditions of Use.
By accessing, browsing or using this website, you confirm that you have read, understood and agree with all the content reproduced here in the Legal Notice, Personal Data Protection Policy and Terms and Conditions of Use Policy.
Data Controller
Carvoeiro Tours in the person of the Owner of this website Ricardo Vicente is responsible for the processing of your data in the context of the commercial relationship established.
Data Protection Officer
To obtain any clarification related to this Privacy Policy or to obtain any information related to the processing of your data, you can contact Customer Service through its means of contact.
How we collect personal data
The data we process may be directly provided by you in the context of the established business relationship, such as (e.g. name, address, age, email address and telephone contact).
We may also collect personal data from potential customers (e.g. name, address, age, email address and telephone contact) through various sources, such as in the context of promotional campaigns, through our Carvoeiro Tours sales stand, as well as on social networks.
For what purposes and on what grounds we process personal data
The Data Controller only processes your personal data when there is a lawful basis for processing it.
THE DATA MAY BE PROCESSED BY THE DATA SUBJECT IN THE FOLLOWING CIRCUMSTANCES:
- For the realisation of a purchase or order based on your prior, express, written consent or through explicit, informed, free action and for specific purposes;
- When processing is necessary for the fulfilment of the various national and European legal obligations to which the Data Subject is subject;
WHAT PERSONAL DATA WE PROCESS
In order for you to understand what personal data we process, it is important to bear in mind that personal data is any information relating to you that allows you to be identified, directly or indirectly (e.g. name, civil or tax identification number, location data or contact details).
We may therefore process personal data that results in a booking request on our website.
We also process personal data when you interact with us, for example, when you visit our website or mobile applications, when you contact us by telephone or when you visit our physical shop or ask us about any of our products or services.
WHAT PERSONAL DATA WE SHARE AND WITH WHOM
Carvoeiro Tours does not share your data with any third party except for the fulfilment of the various national and European legal obligations to which the Data Subject is bound.
Our website may contain links to other websites, so we are not responsible for the data protection policies, content or security used by other websites, which are not governed by our Personal Data Protection Policy, so Carvoeiro Tours declines any responsibility for this sharing of information.
HOW LONG PERSONAL DATA WILL BE KEPT
Carvoeiro Tours will process and keep your data only to the extent necessary, taking into account the commercial relationship established with the client/user and the legal obligations to which the Data Subject may be subject.
Within this framework, the retention periods of your data are limited to a minimum, being kept only for the periods necessary for the purposes for which they are collected and processed, as well as to fulfil the legal and regulatory obligations applicable to the Data Subject.
However, once the commercial relationship with Carvoeiro Tours has ended, your personal data will no longer be processed for commercial or marketing purposes.
THE RIGHTS OF PERSONAL DATA SUBJECTS AND HOW THEY CAN BE EXERCISED
As the holder of personal data processed by Carvoeiro Tours, you have the following rights:
- The right to access the information we hold about you and to obtain information about how we process it.
- The right to request rectification of your data when it is incorrect or out of date.
- The right to delete (or the right to be “forgotten”) your personal data when it is no longer used for the purposes for which it was collected. However, you are obliged to keep your data for as long as the law requires and beyond the end of your business relationship with Carvoeiro Tours. However, as mentioned above, once your relationship with us has ended, your personal data will no longer be processed for commercial or marketing purposes.
IN ORDER TO EXERCISE ANY OF THE RIGHTS YOU MAY HAVE, ALL YOU HAVE TO DO IS SEND THE HOLDER A COMMUNICATION TO THIS EFFECT BY EMAIL:
- E-mail to Customer Service carvoeirotours@gmail.com
The response to an exercise of rights will be answered/sent to your address/contacts registered in our database, so it is of the utmost importance that you keep your details up to date.
Security
SECURITY OF YOUR PERSONAL DATA
The Data Controller has implemented various physical, logical, technical and organisational security measures to protect your personal data against unauthorised disclosure, loss, misuse, alteration, processing or access, including:
- mechanisms for controlling access to information systems and data;
- specialised security systems (e.g. firewalls, antivirus, intrusion detection systems);
- data encryption, pseudonymisation and anonymisation mechanisms;
- encryption measures for equipment and mobile devices;
It should be noted that the Holder invests in continuous improvement of the security of its systems and processes, through continuous monitoring of risks and controls, which allows it to identify new risks emerging from continuous technological evolution and adopt new security measures and controls appropriate to such risks. In addition, Carvoeiro Tours has an employee awareness and training programme on information security and personal data protection to ensure that all those involved in the processing of your data are aware of their obligations and work to protect the privacy of our customers.
Changes to this Privacy Policy
The Owner reserves the right to make adjustments or changes to this Privacy Policy at any time and without prior notice.
Consent
The processing identified below is carried out on the basis of the consent provided by the respective Data Subject. This consent must be prior, express and provided for specific and determined purposes and may, at any time, be withdrawn through the means made available by Carvoeiro Tours and better described in the chapter “Rights of Data Subjects”.
Consent will remain valid until the customer requests its withdrawal by terminating the business relationship established with Carvoeiro Tours.
Purposes Examples
Profiling With your consent, Carvoeiro Tours will proceed to the automated processing of your personal data in order to tailor the offer of its products to your preferences or propensity to purchase products, thus personalising the commercial offers it makes to you.
Cookie management With the exception of cookies that are essential for the normal operation of this website, the Owner uses cookies and other similar technologies (e.g. analytics tracking). For more information, please refer to the “Use of Cookies” section of this policy.
Sending communications for direct marketing purposes Marketing actions for products commercialised by Carvoeiro Tours via email. Specifically, the Owner requests, with their express consent, to be sent offers of products and services by post, email, telemarketing, SMS, email and other digital means, including its digital channels, push notifications (messages that appear on mobile devices), or other means that may become available in the future.
Digital channels and use of cookies
Carvoeiro Tours uses cookies on this website, which are small text files containing relevant information that the access device (computer, mobile phone/smartphone or tablet) loads through the browser when a site is visited by the Client/User.
The cookies that the Data Controller uses make it possible to improve the performance and browsing experience of its Customers/Users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.
The placement of cookies not only helps websites to recognise the Client’s/User’s device the next time they visit, but is also essential for their operation.
The cookies used do not collect personal information that allows the Client/User to be identified, but only store generic information, such as the way or place/country in which the Client/User accesses or uses the website.
Cookies only retain information related to Customer/User preferences.
The Client/User may, at any time and through their browser, decide to be notified of the receipt of cookies, as well as block their entry into their system.
Carvoeiro Tours uses different types of cookies, depending on their intended purpose, which are described below:
ESSENTIAL COOKIES
They allow the user to browse the website and use the different options or services on it, including those used to allow the management and operation of the website and guarantee its functions and services. We use these cookies to identify your access to the Client area (or to recognise the language selected) and, without them, the products presented may not function correctly.
Some cookies are essential for accessing specific areas of the website, enabling navigation and the use of its applications, such as access to secure areas of the website via login, and failure to allow their use may jeopardise your experience.
FUNCTIONALITY OR PERSONALISED COOKIES
Functionality cookies allow us to remember your preferences for browsing this website, so you don’t need to reconfigure and personalise them each time you visit. We use these cookies to save data from previous visits or your favourites.
ANALYTICAL COOKIES
These are cookies used by the Owner to collect essential information so that we can analyse the use of the site (such as the number of visits we receive).
We also use them to improve your browsing experience. These cookies are used to analyse the behaviour of users on the website and monitor their performance, knowing which pages are most popular, which method of linking between pages is most effective or to determine why some pages are receiving error messages.
These types of cookies are only used for the purposes of creating and analysing statistics, without ever collecting personal information.
ADVERTISING COOKIES
These are cookies used by Carvoeiro Tours and/or authorised third parties and, with them, we can personalise the advertising you receive so that it is useful to you. These cookies are used to analyse user behaviour on the website, allowing us to tailor the offer, highlighting articles or services that may be of interest to you.
THERE ARE ALSO TWO TYPES OF COOKIES IN TERMS OF THEIR DURATION
PERMANENT COOKIES
PERMANENT COOKIES
These are cookies that are stored on access devices (computer, mobile phone, smartphone or tablet), in the browser, and are used whenever the Client/User visits the Carvoeiro Tours website again. In general, they are used to direct browsing according to the user’s interests, allowing the Owner to provide a more personalised service.
SESSION COOKIES
These are temporary cookies, which are generated and available until the session is closed. The next time the Client/User accesses their browser, the cookies will no longer be stored. The information obtained makes it possible to manage sessions, identify problems and provide a better browsing experience.
Our website is hosted on the e-commerce platform of the company WebMax Soluções Online, so the data processed as a result of using this website is also the responsibility of WebMax, which guarantees the secure storage of data.
By providing your contact details, Carvoeiro Tours may contact you for clarification on the services to be provided or even in the context of marketing actions and publicising our products or services, provided that you have consented to the processing of your personal data for this purpose.
If you consent, you will receive marketing communications by e-mail, SMS, MMS or other relevant telematic means. Nevertheless, it is your right, as the owner of the data provided, to object to this data processing.
Your consent is essential for Carvoeiro Tours to process your personal data in certain circumstances. If you choose not to give your consent, your visit to and use of this website will not be affected.
We only share information with the following third parties. We have categorised all the third parties with whom we will share your information so that it is easier to understand:
This website uses cookies in order to provide the best possible experience when using and consulting this website, namely in the following situations:
- Sharing content on social networks
- Displaying third-party content (e.g. videos)
- Collecting statistics